Pure Planet Club US ships nationwide except for Alaska and Hawaii. All orders are processed within 1 business day of being received. As soon as your order has been processed you will receive a shipping confirmation to the email provided that will include a tracking number for your reference. If you have any questions relating to when your order will be delivered, please refer to your tracking information prior to contacting us.

Once an item has been shipped from our warehouse, it is the customer’s responsibility to organize a return, we cannot recall any deliveries that have left our distribution center and are with a courier company.

We are dedicated to getting your order to you without any problems whatsoever, but in the rare case that an issue occurs, we will be happy to help. We strive to deliver all orders ASAP, although sometimes courier delays can happen, if your order has not arrived 5 days after the estimated delivery date, please contact us.

As we use a door to door courier service, a physical address is required, so unfortunately we cannot deliver to postal boxes. All orders are fully tracked and are authorized to be left in a sheltered area. Pure Planet Club holds no responsibility for lost or stolen parcels or parcels delayed in transit.

Shipping cost and estimated time frames
Location | Delivery Estimate | Cost
Standard East Coast Delivery  | 5-8 business days | FREE
Standard West Coast delivery | 2-5 business days | FREE

These estimates may be subject to delays due to causes outside of our control.

If your delivery details so happen to change during your subscription, you can easily log into your self-service account where you can update your delivery, billing and subscription details, you can login to the customer portal here

For more information, please refer to our FAQs or get in contact.