If 10 days have passed since your purchase AND delivery of your goods; we unfortunately cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. If you have received incorrect products or have simply changed your mind we will exchange and refund your purchase as long as it is in perfect condition and in a resalable condition.


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days (dependent on your Banking Institution).


If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@pureplanetclub.com.



We only replace items if they are unusable, damaged or missing. Please send us an email at info@pureplanetclub.com for exchange requests. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.