Frequently Asked Questions

About Tree-Free

Most Popular Questions

What is the toilet paper made from?

What makes us Tree-Free?

What's the difference between using trees and Bamboo/Sugarcane?

How long does it take to get my toilet rolls?

Will I be able to change my service if it doesn't work for my household?

It said you couldn't ship to my area - how do I get my bath tissue?

Can I place a bulk or business order?

Product Specifications

How many sheets are in each toilet paper roll?

How soft are the rolls?

How many rolls are in each box?

Why not wrap it in plastic like we see at grocery and department stores?

Where are the rolls made?

What do you mean by Bamboo and Sugarcane "waste"?

What is the process used to make the rolls white?

Subscription Services

Why do I need a subscription of toilet paper?

What are the differences between each subscription?

How do I change my subscription?

How does subscription cancellation work?

Shipping & Delivery

How long does it take to get my toilet rolls?

How do I know if my delivery is on its way?

What do I do if I've paid and don’t hear about my order getting shipped?

What if my delivery or card details change during my subscription?

Are your rolls shipped internationally?

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