Frequently Asked Questions

More about Pure Planet

Subscription & Services

How do I manage my subscription?

What are the differences between each subscription frequency?

How does subscription cancellation work?

Product Specifications

What are the rolls made from?

How many sheets are there in each roll and how many rolls per carton?

Why don't you wrap the rolls in plastic like the supermarkets?

Where are the rolls made?

What is the process used to make the rolls white?

Shipping & Delivery

Where does Pure Planet Club ship to?

How long does it take to get my toilet rolls?

What do i do if i have paid and do not hear about my order getting shipped?